Client Information

Copy of the Client Consent Form

  1. I agree to provide keys/arrange for keys to be collected and returned for and by Helen Puddy of Puddy Paws for the service required.

  2. I authorise Helen Puddy of Puddy Paws to obtain any emergency veterinary care that may be necessary during the time spent with my pet(s). I know that every effort will be made to contact me prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorise Puddy Paws to use an alternative veterinarian if my regular veterinarian is unavailable.

  3. I agree to reimburse Puddy Paws for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food or supplies.

  4. I will be responsible for any medical expenses and damages resulting from an injury to the dog walker or other persons by my dog (s). I agree to indemnify and hold harmless Puddy Paws in the event of a claim by any person injured by my dog (s).

  5. If my dog is female, I will notify Puddy Paws when my dog is in season. During these times, I understand that my dog will be walked alone for safety purposes and that this will incur the solo dog walking fee.

  6. I agree to notify Puddy Paws of any concerns/complaints within 24 hours of any appointment.

  7. I realise I must give a minimum of 48 hours’ notice to cancel any appointments or the full amount for the service will be payable.

  8. I will settle the amount owing prior to or within 24 hours of the service taking place.

  9. Where a service is a regular arrangement over a period with no defined end, I understand that I have the choice to set up a regular payment by standing order, and I and Helen Puddy will both agree to a two-week notice of the termination of the agreement.

I have read and agreed to the terms and conditions set out above, a copy of which is also posted on the website at https://puddypaws.com. I hereby agree that I, the undersigned, give consent for Helen Puddy of Puddy Paws to care for my pet, in accordance with my instructions and that, where applicable, I have entrusted her with a key to my property to be used only as agreed. The key will be returned on my request, and I give Helen Puddy permission to seek veterinary assistance should it be required for my pet while it is in her care. (Please note I will try to contact you as soon as possible in the event of an emergency via the contact details provided above).

Cancellations by the client are required to be made as soon as possible via email, text, or telephone directly to Helen on 07969156223. In the unlikely event that Helen should have to cancel a booking, this will be done at the earliest opportunity via the contact telephone numbers provided by the customer.